1.
Why am I getting a bill from Primex?
 |
You have recently had laboratory
services done either at a Primex Patient Service
Center or your doctors' office. |
|
2.
What is a deductible?
|
This is an amount that is required
to be paid by a subscriber before health plan
benefits will begin to reimburse for services. |
|
3.
Can you bill my secondary insurance?
|
Yes, just fax us the copy of your
insurance card (front & back), and your Primex
account number to 818-779-1326. |
|
4.
Do you accept payment plan?
|
No. |
|
5.
How do I pay my bill?
|
You can make your payment several
ways: |
 Credit
Card by calling 800-295-6595 |
| Check
payable to Primex Clinical Laboratories, Inc. |
| Pay
Cash at a local Patient Service Center |
| Money
Order payable to Primex Clinical Laboratories,
Inc. |
|
6.
How do I know if Primex is contracted with my insurance
company?
|
Contact your insurance company
to find out contracted providers. Please review
your healthcare benefits before having services
rendered. Patient is responsible for charges not
covered by the insurance company. |
|
7.
Will my insurance cover services if it is out of network?
|
If you have out of network coverage
the insurance will cover services. |
|
8.
Can I get a copy of my lab report?
|
No, due to regulations lab results
are sent directly to your ordering physician. |
|
9.
Why is my account going to collection?
|
Your account was not paid within
90 days. Please contact the collection agency
to settle your claim. |
|
10.
Do you do courtesy testing?
|
No, please note Federal and state
regulations prohibit professional courtesy testing. |
|
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